What Personal Information Do We Collect?
We collect your name, email, phone number, and address when you book a call or make a purchase via the Novel Biome™ website.
When you make a purchase we will send you a payment link for your payment. The payment may be made via credit card or wire transfer. We use Stripe/Ontraport for our transactions, and have no access to your banking information or credit card number (except the last 4 digits of a credit card number).
We collect your name and email when you sign up for any email newsletters or to receive notifications about promotional offers or announcements.
We collect non-identifiable personal information using “cookies” when you use our website or shopping cart. A cookie is a small data file that a website can transfer to your hard drive through your browser. The cookie is then stored on your computer as an anonymous tag that identifies your computer, but not you. You can set your browser to notify you if cookies are received, or set up your browser to not accept cookies. If you set your browser to block cookies, it may interfere with your ability to use our website to make purchases or use the subscription system.
We may collect some other personally identifying information about your use of our website in a non-identifiable format and combine it with other non-identifiable information, to be analyzed only at an aggregate level for marketing purposes.
How Do We Use Your Information?
We use your name and email to contact you about your call, to contact you about your purchases, to reply to your questions, and to send you occasional marketing announcements and business updates. We use your address to ship your purchases to you and to process your transaction.
We do not respond to DNT (“Do Not Track”) privacy settings in your website browser. We may use third-party tracking services to provide data to optimize the services available on this website.
How Do You Unsubscribe?
If at any time you would like to unsubscribe from receiving future emails, you can opt-out or unsubscribe by clicking on the link in any email we send to you. However, if you opt-out of receiving emails, it may interfere with your ability to receive information regarding your purchase.
How Do We Protect Your Information?
We use various security measures to maintain the safety of your personal information, including hosting your data on a password-protected server and/or a password-protected third-party service. Any third-party service we use to host your data will keep your information confidential and will not sell or share your information. We currently use the following third-party service providers: Stripe and Ontraport.
We share your name, patient name, address, and phone number with our associated facility and practitioners in Mexico, in order to provide services to you.
We will also release your information as required by law or if necessary to protect our legal rights, to comply with a judicial proceeding or court order, to prevent threats to others or illegal activities, or to prevent abuse of this website.
Circumstances may arise where we may decide to sell, buy, merge, or otherwise reorganize our business in the United States, Canada, or elsewhere, or where we may decide to share, rent, buy, or sell business assets for reorganizing, developing, or expanding our business. It is our policy to seek appropriate protection for information in these types of transactions. If the company assets or our entire company is acquired, then the lists of personally identifiable information and other contact information will likely be one of the assets acquired.
Information Regarding Children
This website is not directed to people who are under 13 years of age. We do not collect any information from anyone under 13 years of age. Please notify us at [email protected] if you are a parent whose child has provided us with personally identifying information, and we will delete such information from our files.
California Residents Privacy Rights
If you are a California resident, under “Shine the Light law” (Cal Civ Code Section 1798.83) you can request the disclosure of certain personal information that we have disclosed to third parties for marketing purposes in the last year. To make a request, contact us at [email protected]
European Union / Switzerland Residents Privacy Rights
The European Union enacted the General Data Protection Regulation (GDPR), which gives individuals in the EU/EEA and Switzerland the right to correct, update, review, or delete their personally identifiable data. If you would like to make such a request, please contact us at [email protected]. We are located in Canada and some of our data is hosted in the United States, so any data you submit may be transferred to Canada and/or the United States. If you are a European Union resident and you are dissatisfied with how we have managed a complaint, you are entitled to contact your local data protection authority.
Our data retention policy is that members of the EU have control over us deleting your data; in other words, we will keep your data until you tell us to delete it. For tax purposes, we are required to keep the names and other financial and transactional information about anyone who makes a purchase for at least six years after any transaction. For legal compliance purposes, we keep customer files indefinitely, but EU customers may request a copy of their file.